Terms and Conditions for Man With A Van Hampstead
These Terms and Conditions set out the basis on which Man With A Van Hampstead provides removal, delivery, clearance and related transport services within the United Kingdom. By making a booking, the customer agrees to these terms in full. If any part of these terms is not clear before the service begins, the customer should raise the issue during the booking process so that the arrangement can be confirmed in writing. These terms are intended to create a fair, practical and legally sound agreement between the customer and the service provider.
Throughout this document, references to “we”, “us” and “our” mean the operator of the man and van service in Hampstead. References to “you” or “the customer” mean the person, business or organisation that makes the booking or benefits from the service. The terms apply to domestic and commercial transport work, subject always to the nature of the booked job, the availability of vehicles and staff, and any specific written agreement made before collection or delivery.
These conditions should be read together with any booking confirmation, quotation, or message exchange confirming the service details. If a specific written quotation conflicts with these terms, the written quotation will apply only to the extent of that conflict. All remaining parts of these terms continue to apply. Nothing in these Terms and Conditions affects your statutory rights under UK law where those rights cannot lawfully be excluded.
1. Booking Process
Bookings for Man With A Van Hampstead services are normally made after the customer provides details of the job, including the pickup and delivery addresses, access conditions, item types, number of floors, parking limitations, loading requirements and preferred dates or time windows. We may request photographs, an item list, measurements or other information to assess whether the vehicle, team size and time estimate are suitable. The customer must ensure that all information supplied is accurate and complete. Any omission or inaccuracy may affect the quote, delay the service or result in additional charges.
Any estimate or quotation is based on the information available at the time it is issued. A quotation may be revised if the actual work differs from the information originally provided. This includes, without limitation, a change in access, extra items, unexpected waiting time, additional floors, dismantling requirements, stair carries, congestion at either address, or the need for an extra vehicle or labour. A booking becomes confirmed only when we have accepted the work and communicated that acceptance, whether verbally or in writing.
The customer is responsible for ensuring that someone authorised to approve the work is available at collection and delivery if needed. If the customer is not present, the person acting on the customer’s behalf must have authority to provide instructions, confirm completion and accept any reasonable changes required to complete the job. We may refuse to proceed where the customer, recipient or site representative behaves in a threatening, unsafe or unlawful manner. We may also suspend or terminate the service if access is unsafe or if the job would breach applicable law or site rules.
2. Service Scope and Customer Responsibilities
Our man with a van in Hampstead service generally includes loading, transport and unloading of agreed items. Additional tasks such as packing, dismantling, reassembly, waiting time, key collection, stair carries, permit-related delays or disposal may be offered only if agreed in advance or if reasonably necessary to complete the booking. The customer must ensure items are ready for collection at the agreed time unless preparation has been specifically included in the service. Where the service involves fragile, valuable or unusually heavy items, the customer must disclose this before the booking is accepted.
The customer must take reasonable steps to protect floors, walls, lifts, doorways and other property at both addresses if they are especially vulnerable. While we will use reasonable care, we are not responsible for pre-existing damage, poor building conditions, defective packaging or damage caused by the customer’s own handling or instructions. The customer should remove personal data, valuable documents and prohibited items from all goods before transport. We do not accept responsibility for checking the contents of boxes, bags or sealed containers unless separately agreed in writing.
3. Payments, Charges and Invoicing
Unless otherwise agreed, payment is due on completion of the service and before unloading is finalised or immediately after completion. We may require a deposit, advance payment or card pre-authorisation for larger bookings, time-specific jobs or work requiring special resources. Accepted payment methods will be confirmed at booking stage. All charges are stated in pounds sterling unless otherwise agreed. Any quotation may be based on hourly rates, fixed rates, mileage, loading time, labour, waiting time, or a combination of these.
If the work takes longer than expected because of circumstances beyond our control or because the customer provides incomplete or inaccurate information, the customer agrees to pay the additional reasonable charges incurred. These may include extra labour, additional mileage, tolls, congestion-related delay, parking charges, permits arranged on the customer’s behalf, congestion fees, or waiting time. Where an invoice is issued, payment must be made by the due date shown on the invoice. We reserve the right to charge interest and recovery costs on late payments in accordance with applicable UK legislation where permitted.
Any discounted rate, promotional price or special offer may be withdrawn if the booking details materially change. Unless stated otherwise, prices are exclusive of VAT where VAT applies. If VAT is chargeable, it will be shown separately on the invoice or booking confirmation. The customer may not withhold payment for any part of the service that has been properly performed simply because another part is disputed, provided the disputed amount can be reasonably separated and addressed later.
4. Cancellations, Rescheduling and Waiting Time
If the customer wishes to cancel or reschedule a booking, notice should be given as soon as possible. Cancellation fees may apply depending on the notice period, the resources already allocated, and whether any third-party costs have been incurred. Where vehicles, staff, parking arrangements or specialist equipment have already been committed to the booking, a reasonable charge may be made to cover losses. If cancellation occurs after arrival at the pickup location, or if the job cannot proceed because the customer is not ready, a call-out fee, minimum charge or waiting fee may apply.
We will endeavour to attend at the agreed time, but start times are estimates and may be affected by traffic, weather, road closures, access restrictions or other events beyond our control. If we need to reschedule because of unforeseen operational issues, we will seek to give reasonable notice and arrange an alternative time. We are not liable for indirect loss caused solely by a delay, provided we have taken reasonable steps to minimise disruption. However, we will always act fairly and communicate any significant issue as promptly as possible.
5. Liability and Insurance
We will exercise reasonable care and skill in carrying out the service. Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our negligence or breach of contract. We are not liable for any loss arising from inaccurate information supplied by the customer, unsuitable packaging, hidden defects in items, inherent fragility, ordinary wear and tear, or the customer’s failure to follow our reasonable instructions. We are also not responsible for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, except where such exclusion is not permitted by law.
The customer must notify us of any loss or damage as soon as reasonably possible and in any event within a reasonable time after completion of the service. Claims should include sufficient detail to allow investigation, such as photographs, descriptions, and the circumstances in which the issue arose. We may request inspection of the item and packaging before any claim is assessed. The customer must take reasonable steps to mitigate any loss. Where the customer fails to do so, our liability may be reduced accordingly. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded under UK law.
Our insurance, if any, may be subject to policy limits, exclusions and conditions. The customer is responsible for arranging separate cover for particularly valuable, fragile or irreplaceable items if they wish to ensure protection beyond the standard level. We may refuse to transport goods that are inadequately packed, excessively fragile or unsafe to handle. We may also ask the customer to sign a declaration confirming awareness of any special risk before the service proceeds.
6. Goods, Prohibited Items and Legal Compliance
The customer must not include illegal, hazardous, contaminated or prohibited goods in any shipment unless we have explicitly agreed and the law permits transport under the proper conditions. This includes items such as weapons, drugs, stolen property, asbestos, pressurised containers, explosive materials, and any item requiring specialist licensing or containment without prior arrangement. We may refuse, remove or report any item we reasonably believe is unlawful, unsafe or unsuitable for transport. The customer remains responsible for the contents of all packages, boxes, sacks, bins and containers supplied for transport.
We reserve the right to inspect items where we reasonably suspect a legal or safety issue. If we discover a prohibited item after collection has started, we may immediately stop the job and return, store or hand over the item to the appropriate authority where required by law. Any loss, fine, seizure, disposal cost or delay caused by the customer’s breach of this clause will be the customer’s responsibility. The customer must also ensure that any goods placed in our care comply with all applicable road transport, consumer protection, customs and health and safety rules.
7. Waste Removal and Environmental Regulations
Where our Man With A Van Hampstead service includes rubbish removal, household clearance, office clearance or transport of unwanted items, the customer must provide accurate information about the nature and quantity of waste. We will only remove waste in compliance with applicable UK waste legislation, including rules relating to transfer, disposal, recycling and duty of care. The customer remains the waste producer unless the law states otherwise and must disclose whether the materials include electrical items, mattresses, metals, white goods, recyclables, garden waste, builders’ waste or anything that may be classified as controlled or hazardous.
We will not collect waste that we reasonably believe is fly-tipped, illegally dumped, contaminated or otherwise not lawfully available for removal. If waste disposal is included in the service, we may charge separate disposal, sorting, weighbridge, landfill, recycling or handling fees where applicable. The customer agrees that all waste handed over is their lawful property or is lawfully authorised for disposal. If documentation such as waste transfer notes, receipts or evidence of disposal is required, it will be issued or retained in line with applicable obligations. The customer may be asked to confirm the source and type of waste before collection begins.
If the customer asks us to leave items at a site, skip, communal area, or storage location, the customer must ensure this is permitted by the site owner, landlord, managing agent or local authority where relevant. We are not responsible for penalties, cleanup costs or enforcement action caused by the customer’s failure to obtain permission. If we suspect that a job may breach waste law, we may refuse to proceed or may require the customer to obtain the necessary written confirmation before collection. We act in accordance with our duty of care and expect customers to do the same.
8. Storage, Access and Delivery Conditions
If items are held temporarily in a vehicle or storage area during the course of the service, the customer understands that such holding is incidental to the transport arrangement and not a formal storage contract unless separately agreed. We are not responsible for delayed delivery caused by inaccessible premises, incorrect addresses, closed roads, security checks, failed lift access, parking restrictions or similar obstacles outside our control. The customer must ensure that the delivery point is ready to receive goods and that any required permits, keys, codes or access permissions are available at the agreed time.
Where a recipient refuses delivery or is unavailable, we may return the items, place them into secure temporary holding only if agreed, or charge for redelivery and additional time. We may rely on the apparent authority of any person who accepts delivery at the address provided by the customer. Once items have been delivered to the agreed location, risk passes to the customer or recipient, except where loss or damage results directly from our proven negligence before completion of delivery. If the customer requests us to leave items unattended, this is done at the customer’s risk unless otherwise agreed in writing.
9. Termination, Force Majeure and General Provisions
We may end a booking immediately if the customer breaches these terms, behaves abusively, insists on unsafe practices, or requires us to act unlawfully. If termination occurs due to the customer’s breach, the customer will remain liable for reasonable charges incurred up to the point of termination. We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, accidents, civil disorder, strikes, pandemics, road closures, government restrictions, vehicle breakdown, or power failures. In such circumstances, we may suspend performance or reschedule the service without liability for resulting delay, provided we act reasonably.
If any provision of these Terms and Conditions is found unlawful or unenforceable, that provision will be severed to the minimum extent necessary and the rest of the document will continue in force. No failure by us to enforce any term shall be treated as a waiver of that term or any other term. Any variation to these terms must be agreed in writing by an authorised representative of the service provider. The customer may not assign the booking or transfer rights under these terms without our prior consent.
These Terms and Conditions are intended to be interpreted in a commercially sensible way and in accordance with the ordinary meaning of the words used, while preserving the lawful rights and obligations of both parties. Where a term is ambiguous, it should be read consistently with the overall purpose of the agreement, which is the safe, timely and lawful provision of transport and removal services. The customer should keep a copy of these terms and the booking confirmation for their records.
10. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim or matter arising from or in connection with the service, except where mandatory law requires otherwise. If the customer is based in Scotland or Northern Ireland, this clause still applies to the extent permitted by the relevant legal framework and by the place of performance of the service.