Man With a Van Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hampstead provides man and van and related removal services within the United Kingdom. By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 Client, you and your mean the person or organisation requesting or paying for the services.

1.2 Company, we, us and our mean Man With a Van Hampstead as the provider of the services.

1.3 Services means any man and van, transport, collection, delivery, loading, unloading, packing, or associated services that we agree to provide.

1.4 Vehicle means any van or other vehicle used by us in the provision of the services.

1.5 Booking means a confirmed request for services accepted by us, including agreed date, time, addresses, and charges.

1.6 Working day means Monday to Friday, excluding public holidays in England and Wales.

2. Scope of Services

2.1 We provide man and van and related removal services for domestic and commercial customers. Our services may include loading, unloading, transport, and, if agreed in advance, packing or unpacking.

2.2 Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or assembling furniture, removal of doors, windows, or fixtures, or any work involving electrical, plumbing, or structural alterations.

2.3 We reserve the right to refuse to transport any item that, at our sole discretion, is unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to the vehicle, our staff, your property, or third-party property.

3. Booking Process

3.1 You may request a quotation by providing full and accurate details of the services required, including collection and delivery addresses, access conditions, dates and times, the nature and quantity of items, and any special requirements.

3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, or if the circumstances on the day differ from those described, we may adjust the charges accordingly.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation and any applicable terms relating to deposits or pre-payment.

3.4 You are responsible for ensuring that all details on the booking confirmation are correct, including dates, times, addresses, and service requirements. Any errors must be notified to us as soon as possible.

3.5 Bookings are subject to availability. We do not guarantee availability until we confirm your booking.

4. Access and Parking

4.1 You must ensure that suitable access is available at both the collection and delivery addresses, including safe and reasonable parking for our vehicle as close as possible to the entrance.

4.2 You are responsible for arranging any parking permits, dispensations, or similar authorisations where required. Any parking charges, penalties, fines, or related costs incurred as a result of insufficient or improper parking arrangements will be added to your final bill.

4.3 If access is restricted, involves long carries, stairs, lifts, or other obstacles not previously disclosed to us, we reserve the right to make additional charges or, if the work cannot be safely completed, to cancel the service and apply our cancellation terms.

5. Packing, Loading and Client Responsibilities

5.1 Unless we have agreed to provide a packing service, you are responsible for packing all items safely and securely in suitable containers or materials, ensuring they are fit for transport and properly labelled where necessary.

5.2 You must remove and separately transport any valuables, important documents, cash, jewellery, or items of exceptional value. We do not accept responsibility for these items unless we have expressly agreed in writing to transport them and they have been declared and specifically listed.

5.3 You must be present, or have a responsible adult representative present, at the collection and delivery addresses to oversee loading and unloading, provide access, and sign any relevant paperwork or confirmations.

5.4 You are responsible for ensuring that all items to be transported are ready for loading at the agreed time, and that any furniture or items requiring dismantling have been dismantled, unless we have agreed to provide this service.

5.5 You must ensure that all appliances are disconnected, defrosted, drained, and prepared for transport in accordance with manufacturer recommendations.

6. Payments and Charges

6.1 Our charges may be based on an hourly rate, a fixed price, or a combination, as set out in your quotation and booking confirmation.

6.2 We may require a deposit or full pre-payment to secure your booking. Any such requirement will be notified to you when the booking is made.

6.3 Unless otherwise agreed in writing, any balance of payment is due immediately upon completion of the services on the day of the move.

6.4 We may charge for additional time, waiting time, extra labour, additional journeys, extended mileage, or unforeseen work arising due to circumstances beyond our control or not disclosed to us at the time of booking.

6.5 Payments must be made by a method accepted by us. We reserve the right to refuse to unload or complete delivery until payment has been received in full.

6.6 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate and recover any reasonable costs incurred in pursuing the debt.

7. Cancellations and Changes

7.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

7.2 We may apply a cancellation charge based on the notice period given before the agreed start time, as follows:

a. More than 7 days notice: no cancellation fee may apply, although any non-refundable deposits or third-party costs may be retained.

b. Between 2 and 7 days notice: up to 50 percent of the quoted price may be charged.

c. Less than 48 hours notice or on the day: up to 100 percent of the quoted price may be charged.

7.3 If we arrive at the collection address at the agreed time and are unable to gain access, or if you are not ready or refuse to proceed, this will be treated as a same-day cancellation and our cancellation charges may apply.

7.4 If you request changes to the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised charges or terms.

7.5 We reserve the right to cancel or postpone the services due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or other events of force majeure. In such cases, our liability will be limited to rescheduling the service or refunding any sums paid for services not provided.

8. Items Not Accepted for Transport

8.1 Unless expressly agreed in writing, we do not accept the following for transport or removal:

a. Hazardous, flammable, explosive, or corrosive materials, including gas cylinders, paints, solvents, oils, and chemicals.

b. Illegal items or substances.

c. Live animals, plants, or perishable goods that may deteriorate during transport.

d. Cash, jewellery, precious metals, stones, collections, or items of exceptional value that have not been declared and agreed in writing.

8.2 If any such items are found among your goods, we may remove or refuse to transport them and will not be liable for any loss, damage, or consequences arising.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal or fly-tipping service.

9.2 We will only dispose of unwanted items or waste where this has been specifically agreed in advance and where lawful disposal arrangements have been made.

9.3 We reserve the right to refuse to remove or dispose of any items that cannot be lawfully or safely transported or disposed of.

9.4 You are responsible for ensuring that any items presented for disposal are suitable for lawful disposal and do not include prohibited or hazardous materials.

9.5 Any charges for disposal, recycling fees, or related costs will be agreed in advance where possible and added to your final bill.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this clause.

10.2 You must inspect your goods and property at collection and delivery. Any visible loss or damage must be reported to us as soon as reasonably possible and, in any event, no later than 24 hours after completion of the services.

10.3 Our liability for loss of or damage to goods, where such liability arises due to our negligence or breach of contract, will be limited to a reasonable replacement or repair cost, subject to a total aggregate limit that will not exceed the fees paid for the specific booking, unless a higher limit is agreed in writing.

10.4 We will not be liable for:

a. Loss or damage arising from your failure to pack items properly, or from pre-existing defects.

b. Loss of or damage to items that we have not packed, unless caused by our negligence while handling or transporting.

c. Indirect or consequential losses, including loss of profit, revenue, or opportunity.

d. Loss or damage arising from wear and tear, deterioration, leakage, or fragile items not adequately protected.

e. Loss or damage where you or your representative instruct us to handle goods in a way that we have advised is unsafe or unsuitable.

10.5 We will not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including road traffic conditions, accidents, weather, or public authority actions.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

11. Insurance

11.1 We maintain appropriate insurance cover for our vehicles and public liability in connection with the services we provide.

11.2 You are strongly advised to arrange your own contents or removals insurance to cover your goods against loss or damage during loading, transport, and unloading, especially for high-value items.

11.3 Any cover provided by our insurance is subject to the terms, conditions, and exclusions of the relevant policy. Details may be made available on request.

12. Complaints

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address it promptly.

12.2 Formal complaints should be made in writing, providing your name, contact details, booking reference, and a full description of the issue.

12.3 We will investigate your complaint and aim to respond within a reasonable timescale. Any offer of remedy or compensation will be made at our discretion and in accordance with these Terms and Conditions.

13. Personal Data

13.1 We will use your personal information only for the purposes of managing your enquiry, providing the services, processing payments, and handling any related administration.

13.2 We may retain your details for a reasonable period for accounting, legal, or insurance purposes and to assist with any future bookings.

13.3 We will take reasonable steps to protect your personal data in accordance with applicable data protection legislation.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed removed and the remaining provisions shall continue in full force and effect.

15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

15.3 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, agreements, or representations relating to the subject matter.